Privacy Policy

1. Scope

This Privacy Policy explains how Stayager collects, uses, discloses, and protects personal information when you visit our sites, create an account, use a Stayager workspace, interact with a direct-booking or guest experience powered by Stayager, contact us, or otherwise use the Service.

2. Information we collect

Depending on how you use Stayager, we may collect account and contact information; organization, property, owner, team, vendor, and guest information; reservation and operational records; messages and support content; photos and other evidence you upload; billing and transaction metadata; integration and calendar data; device, browser, log, and security information; approximate or precise location when you intentionally use location-based field or mileage features; and marketing or communication preferences.

3. How we use information

We use personal information to provide and secure the Service; authenticate users; create and administer workspaces; process reservations and operational workflows; deliver communications; support billing and direct booking; run integrations; provide analytics and assisted features; prevent fraud and abuse; troubleshoot and improve reliability; respond to support requests; comply with law; and enforce our agreements.

4. Information from other sources

We may receive information from identity providers such as Google, connected booking channels and property systems, payment and messaging providers, team administrators, invited users, public booking visitors, and other integrations you choose to connect. The information we receive depends on the provider and the permissions you authorize.

5. How we disclose information

We may disclose information to service providers that help us operate Stayager, such as hosting, security, email, messaging, identity, payment, analytics, and support providers; to integrations you direct us to use; to members of your workspace according to their permissions; to guests, owners, vendors, or service providers when required by a workflow you initiate; in connection with a corporate transaction; and when required to protect rights, safety, security, or comply with law. We do not sell personal information for monetary consideration. When you arrive from an ad on Google, Microsoft Bing, Facebook or Instagram and later start a trial or pay your first Stayager invoice, Stayager tells that ad network, so it can measure its ads. We send the ad’s click identifier, the date, the amount paid, and your email address in hashed (scrambled) form. Some state privacy laws call this “sharing” for advertising. You can turn it off under Your privacy choices, and a Global Privacy Control or Do Not Track signal from your browser turns it off too.

6. Cookies, local storage, and anti-abuse technology

Stayager uses cookies and similar storage for authentication, preferences, security, and essential product operation. Public forms may use Cloudflare Turnstile to help distinguish legitimate activity from automated abuse. If you choose Google authentication, Google processes information according to its own terms and privacy practices. On stayager.com and the sign-up pages, Stayager may use Google Analytics and Google Ads to learn how people find us and to count sign-ups. Visitors in Europe and the United Kingdom are asked first: until they choose Allow, Google gets only counts without cookies. Nothing you type is sent to Google. Stayager also keeps two cookies of its own, for up to 13 months: stayager_acquisition_id, a random visitor number, and stayager_touch, which holds the campaign tags and ad click identifier of the link you followed, the first page you landed on, and the website that sent you. They let us link a sign-up to the ad or page that brought it. Companies that use Stayager may add their own Google Analytics to their booking sites; their privacy policies cover that.

7. Payments

When payment processing is enabled, payment providers process card or bank details through their secure payment experiences. Stayager may receive transaction identifiers, status, amounts, billing contact information, and other payment metadata needed to operate the Service, but the Service is not designed to store full payment-card credentials submitted to the payment provider.

8. Retention

We retain personal information for as long as reasonably necessary to provide the Service, maintain business and security records, resolve disputes, enforce agreements, meet legal obligations, and support customer-requested retention or export needs. Retention periods vary by record type and workspace configuration.

9. Security

We use safeguards designed to protect personal information, including access controls, workspace and role boundaries, encryption where appropriate, logging, abuse controls, backup and recovery practices, and security monitoring. No system is completely secure, so you should also protect your account credentials and devices.

10. Your choices and privacy rights

You can update many account details and communication preferences in Stayager. Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection to certain processing, and to receive information about how personal information is used. We will verify requests and honor applicable rights subject to lawful exceptions. Authorized agents may submit requests where permitted by law. Your privacy choices. At stayager.com/privacy you can stop Stayager sharing your sign-up and payments with ad networks, and change your cookie answer if you were asked. We treat a Global Privacy Control or Do Not Track signal from your browser as a request to stop that sharing for that browser.

11. Marketing communications

You may unsubscribe from marketing email using the unsubscribe mechanism provided with the message. Transactional, security, reservation, account, and service communications may still be sent when needed to provide the Service.

12. Text messages (SMS) and phone numbers

Stayager sends text messages in two ways. We send account messages to Stayager users, such as sign-in and verification codes, security alerts, and work notifications they turn on. We also send messages on behalf of the hospitality businesses that use Stayager, such as property managers and hosts, to their guests, owners, and team members. Examples include booking confirmations, check-in instructions, stay updates, replies to questions, and cleaning or maintenance task alerts.

What we collect. When you give a mobile number and agree to receive texts, we keep the number, a record of your consent (when and how you agreed, and which business you agreed to hear from), the messages sent and received, delivery status, and your opt-out or help requests.

How we use it. We use this information only to send the messages you agreed to receive, to honor opt-out and help requests, to keep records of consent required by law and by mobile carriers, and to prevent fraud and abuse.

No sharing for marketing. We do not sell, rent, or share mobile phone numbers, text messaging opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every disclosure described in this Policy and will not be shared with any third parties. The only exception is service providers that help us deliver messages and support you, such as our messaging provider Twilio, and only for that purpose.

SMS terms

• Consent. You receive texts only after you agree to them, for example by checking a box when you book or join a team, or by texting the business first. Agreeing to receive texts is not a condition of any purchase.
• Frequency. Message frequency varies with your bookings, tasks, and account activity.
• Cost. Message and data rates may apply. Stayager does not charge you for texts.
• Opt out. Reply STOP to any message to stop receiving texts from that number. We will send one message confirming that you have opted out. You can reply START to opt back in.
• Help. Reply HELP for help, or contact support@stayager.com.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.
• Where. Text messages are available to mobile numbers in the United States.

See how people opt in to Stayager texts. These SMS terms are part of the Stayager Terms.

13. Children

Stayager is a business and hospitality operations service and is not directed to children. We do not knowingly invite children to create Stayager administrative accounts.

14. International use

Stayager and its service providers may process information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers and handle privacy requests according to applicable law.

15. Changes to this Policy

We may update this Policy as the Service, our practices, or legal requirements change. We will update the effective date and provide additional notice when required for material changes.

16. Contact and requests

Privacy questions and requests can be submitted through Stayager Support when signed in or through the public contact option on the Stayager website. We may need to verify your identity before fulfilling a request.